Terms of Use

UPDATED: 03/01/21

By using eSPACE ("Service"), a service of Cool Solutions Group, LLC ("Cool Solutions"), dba Smart Church Solutions, which includes the software and the Customer Care plans, you are agreeing to be bound by the following terms and conditions ("Terms of Service").

Cool Solutions reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Service at any time at: http://app.espace.cool/public/termsofuse

Violation of any of the terms below will result in the termination of your Account. While Cool Solutions prohibits such conduct and Content on the Service, you understand and agree that Cool Solutions cannot be responsible for the Content posted on the Service and you nonetheless may be exposed to such materials. You agree to use the Service at your own risk.

Account Terms

  1. You must be 13 years or older to use this Service.
  2. You must be a human. Accounts registered by "bots" or other automated methods are not permitted.
  3. You must provide your legal full name, a valid email address, and any other information requested in order to complete the subscription creation process.
  4. Your login may only be used by one person – a single login shared by multiple people is not permitted. You may create separate logins for as many people as you'd like.
  5. You are responsible for maintaining the security of your account and password. Cool Solutions cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  6. You are responsible for all Content posted and activity that occurs under your account (even when Content is posted by others who have accounts under your account).
  7. You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
  8. You commit that the data entered to establish the pricing package is accurate. Any misrepresentation of said data will be cause to terminate your account.

Payment, Refunds, Upgrading and Downgrading Terms

  1. A valid credit card or checking account is required for paying accounts.
  2. The Service Setup Fee is billed before the organization account can be accessed for the first time. If an account is suspended and reactivated before the organization’s account data has been deleted (in accordance with our data retention policy), there is no setup fee for reactivation. However, if the account has been suspended and deleted, a new account must be set up, and a setup fee will be required. There are no credits or refunds for setup fees.
  3. The Service is billed in advance on a recurring basis of your choice (monthly, quarterly, or yearly) and is non-refundable. There will be no refunds or credits for partial payment-periods of service, upgrade/downgrade refunds, or refunds for any unused portion of payment periods with an open account. In order to treat everyone equally, no exceptions will be made.
  4. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes.
  5. For any change in plan level, the credit card that you provided will automatically be charged the new rate on your next billing cycle.

Cancellation and Termination

  1. Cool Solutions, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other Cool Solutions service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. Cool Solutions reserves the right to refuse service to anyone for any reason at any time.
  2. Any termination made after the 24th day of a billing cycle will result in a billing for the following month.
  3. Upon termination of service, you will remove any and all external links to eSPACE ("app.eSPACE") including but not limited to websites, web calendar, HVAC system integration, digital signage, access control, intranets, RSS feeds, API interfaces, etc.

Modifications to the Service and Prices

  1. Cool Solutions reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  2. Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days' notice from us. Such notice may be provided at any time by posting the changes to the Smart Church Solutions Site (www.smartchurchsolutions.com) or the Service itself. This also includes the addition of other services such as paid customer service/care offerings and other integrations with other systems, services, and applications.
  3. Cool Solutions shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
  4. Should it be deemed necessary to terminate operations of eSPACE, Cool Solutions Group, LLC will provide a 30 day written/email notice of its intent
  5. During said 30 day period, subscribers may export their data using the existing tools available to account admins to export, download, or print their data.

Copyright and Content Ownership

  1. All content posted on the Service must comply with U.S. copyright law.
  2. We claim no intellectual property rights over the material you provide to the Service. Your profile and materials uploaded remain yours. However, by setting your data to be shared publicly, you agree to allow others to view and share your Content.
  3. Cool Solutions does not pre-screen Content, but Cool Solutions and its designee have the right (but not the obligation) in their sole discretion to refuse or remove any Content that is available via the Service.
  4. The look and feel of the Service is copyright©2021 Cool Solutions Group, LLC. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS or visual design elements without express written permission from Cool Solutions.

General Conditions

  1. Your use of the Service is at your sole risk. The service is provided on an "as is" and "as available" basis.
  2. Technical support is only provided to paying account holders and is only available via web, email and telephone, unless mutually agreed upon and based on the Service tier and Customer Care plan accepted by you.
  3. You understand that Cool Solutions uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
  4. You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, Cool Solutions, or any other Cool Solutions service.
  5. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Cool Solutions.
  6. We may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
  7. Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Cool Solutions customer, employee, member, or officer will result in immediate account termination.
  8. You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
  9. You must not upload, post, host, or transmit unsolicited email, SMSs, or "spam" messages.
  10. You must not transmit any worms or viruses or any code of a destructive nature.
  11. If your bandwidth usage exceeds the average bandwidth usage (as determined solely by Cool Solutions) of other eSPACE customers, we reserve the right to immediately disable your account or throttle your file hosting until you can reduce your bandwidth consumption.
  12. Cool Solutions does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.
  13. You expressly understand and agree that Cool Solutions shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Cool Solutions has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service.
  14. Furthermore, you agree that if your account is modified, adapted or hacked which in turns causes harm to your organization related to access to your facility, control of major facility systems or the like, that you will hold harmless Cool Solutions Group, LLC, its employees, partners and affiliates.
  15. The failure of Cool Solutions to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Cool Solutions and govern your use of the Service, superseding any prior agreements between you and Cool Solutions (including, but not limited to, any prior versions of the Terms of Service).
  16. Questions about the Terms of Service should be sent to support at support@smartchurchsolutions.com.