Privacy Policy

UPDATE: 5/23/2018

Information we Collect.

Information automatically collected We may automatically log information about you and your computer or mobile device when you access our Site. For example, we may log your computer or mobile device operating system name and version, manufacturer and model, browser type, browser language, screen resolution, the website you visited before browsing to our Site, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Site. We collect this information about you using cookies. Please refer to the Cookies and Similar Technologies section below for more details.

Cookies and Similar Technologies

What are cookies?
We may collect information using "cookies." Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Site.

Disabling cookies
You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to accept cookies until you change your settings. Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org. If you do not accept our cookies, you may experience some inconvenience in your use of our Site. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our Site.

How we Use your Information
If you have an account with us or use our Site, we use your personal information to:

  • operate, maintain, administer and improve our Site;
  • manage and communicate with you regarding your account, if you have one, including by sending you service announcements, technical notices, updates, security alerts, and support and administrative messages;
  • process and manage requests you make through our Site, including to track and administer Services you have requested;
  • provide support and maintenance for the Site and our Services;

To communicate with you
If you request information from us, register on our Site, or participate in our surveys, promotions or events, we may send you updates, newsletters, surveys, offers, and other promotional materials that may be targeted based on your personal information as permitted by law.

To comply with law
We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.

WE DO NOT SHARE ANY PERSONAL INFO WITH ANY 3RD PARTY. All personal data is for eSPACE use only.

Your Choices
Access, Update, Correct or Delete Your Information. All account holders may review, update, correct the personal information in their registration profile by logging into their account. You may also contact us at support@coolsolutionsgroup.com if you wish to have your account deleted.

Email communications. You may opt out of newsletters and marketing-related emails by following the unsubscribe instructions on a link at the bottom of each such email, or by contacting us at support@coolsolutionsgroup.com. You may continue to receive service-related and other non-marketing emails.

Withdrawing Consent. If you gave us consent to use your personal information, but wish to update or delete it, please contact us at support@coolsolutionsgroup.com.

Choosing not to share your personal information. Choosing not to share your personal information. Where we are required by law to collect your personal information, or where we need your personal information in order to provide the Services to you, if you do not provide this information when requested (or you later ask to delete it), we may not be able to provide you with the Services and may need to close your account. We will tell you what information you must provide to receive the Services by designating it as required in the Services or through other appropriate means.

Retention
We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) in which case we may use this information indefinitely without further notice to you.

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service, and is not shared with or sold to other organizations for commercial purposes, except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:

  • It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service, or as otherwise required by law.
  • We transfer information about you if Cool Solutions or eSPACE is acquired by or merged with another company. In this event, Cool Solutions will notify you before information about you is transferred and becomes subject to a different privacy policy.
  • Requesting free material (case studies/eBooks, etc) or signing up for an account with eSPACE you are subscribe to a mailing list that allows you to receive email alerts on all of our updates, publications, blogs and more. We use Mailchimp to manage our mailing lists. When registering, we require some personal information. You may access and change this information or your preferences at any time. the information you provide will be stored via Mailchimp and used by INASP for internal statistical analysis only. Our mailing lists and your personal information will not be passed on for use outside of eSPACE. For information on the Mailchimp privacy policy, visit their website: http://mailchimp.com/legal/privacy/

INFORMATION GATHERING AND USAGE

  • When you register for eSPACE we ask for information such as your name, company name, email address, billing address, credit card or bank draft information
  • Cool Solutions uses collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.

COOKIES

  • A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a web site’s computers and stored on your computer’s hard drive.
  • Cookies are required to use the eSPACE service.
  • We use cookies to record current session information, but do not use permanent cookies. You are required to log-in to your eSPACE Site after a certain period of time has elapsed to protect you against others accidentally accessing your account contents.

DATA STORAGE

Cool Solutions uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run eSPACE. Although Cool Solutions owns the code, databases, and all rights to the eSPACE application, you retain all rights to your data.

DISCLOSURE

Cool Solutions may disclose personally identifiable information under special circumstances, such as to comply with subpoenas or when your actions violate the Terms of Service.

CHANGES

Cool Solutions may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your eSPACE primary account holder account or by placing a prominent notice on our site.

QUESTIONS

Any questions about this Privacy Policy should be addressed to support at support@espace.cool.